Q. When will my item be shipped?
A. Custom Bodysuit Orders take between 3-6 weeks for us to make and ship. On average you can expect around a 3-4 week turnaround. We DO NOT offer expedited services for custom suits. Other Costumes usually ship within 3-5 business days. Actually shipping time varies depending on your location.
Q. Customs charges?
A. We are NOT responsible for any customs / import charges for international orders to your country. Please make a note of this when purchasing.
Q. What if the size I want is no longer in stock?
A. If the size you want is not in stock, you can contact us to see when it will be available again.
Q. Do you do custom measurements?
A.Yes, we offer a full custom tailored experience for our custom suits. All you need to do is select which design you are interested in and within each listing provide us with your measurements. We ask that you please double check your measurements prior to submitting your order. Please note that our printer can only provide custom suits for individuals up to 350 lbs at this time. If the pattern is stretched any wider over the fabric, it will be heavily distorted and not up to standard.
Q. Can I get a refund for my order?
A. If you contact us within 24 hours of your purchase, we can cancel your order. Once the order has been shipped or we have started printing your custom suit, a refund cannot be issued. However, if the item you received does not fit, you can contact us within 3 business days and we will happily exchange it for a different size.
Q. What exactly am I purchasing when I place an order? Am I only paying for the design?
A. When you place an order based on one of the designs we have listed on our website, you are paying for a FULLY SEWN BODYSUIT. You will receive a fully sewn and assembled suit, you are NOT paying for the design. We will print the design onto the fabric of your choice, cut out, sew, and assemble the full body suit for you.
Q. Do you do custom orders?
A. We suggest searching our collection to see if there is a specific design you are looking for. If you cannot find anything, please contact us. If you have your own design/pattern file, you can place an order using the listing below. You will need to provide us with a link to the design file (Google Dropbox, Google Drive, Onedrive, etc).
Q. Are the suits specified for male or female bodies?
A. All of our suits are unisex, they can be worn by male or females. Please check within each listing to get a more accurate measurement for each of the sizes. Custom orders are tailored to your exact body measurements.
Q. What is the difference in Spandex Lycra and "Upgraded" Jersey Lycra?
A. Our Spandex Lycra is comprised of 87% Polyester and 13% spandex. This allows for optimal comfort and elasticity. Upgrade Jersey Lycra is a stronger and thicker blend of our regular Lycra. It is more durable and weighs more.
Q. What is the difference between the vertical zipper and a U-shaped zipper?
A. The Vertical Zipper runs down the back (vertically) from your neck to your lower back. The U-shaped zipper starts from one armpit and runs down your lower back in a U shape to the other armpit. Both zipper types are invisible zippers so you will not see the teeth of the zipper track.
Q. What does the "detachable mask", "no mask", "lenses" options mean?
A. Almost all of the designs shown on the website are full body designs, meaning they cover you from head to toe. Some of the suits may not require a mask. For instance, Overwatch's D.Va character does not require a mask for her suit. So, in this instance you can choose the “no mask” option.
For a Spider-Man suit, you can choose to order the suit with or without a mask. All of our suits come with the mask attached to the suit by default. If you wish to have the suit detached (removable) then you would select the "detachable mask" option. The "lenses" option is only for our Spider-Man suits. If you are not purchasing a Spider-Man suit then you do not need to worry about this option.
Q. How do I wash/clean my suits?
A. While all of the fabric is machine washable, we suggest that you hand wash with cold/warm water and let the suits air dry. Please refer to this video: https://www.youtube.com/watch?v=FA9yCb50QI0&t